Search found 296 matches

by NedS
Wed Apr 14, 2021 1:18 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR3-US no longer gets program guide, can't change channels
Replies: 6
Views: 111

Re: HDHR3-US no longer gets program guide, can't change channels

In that case, tapping the search icon on a phone/tablet should also work for entering specific channel numbers.
by NedS
Tue Apr 13, 2021 11:42 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR5 Loss of channels/signal strength
Replies: 7
Views: 169

Re: HDHR5 Loss of channels/signal strength

I've also witnessed this same issue. Last time it worked was 2021-04-11 0900, and stopped working sometime between then and when I went to watch the nightly news at 18:00 the same day and hasn't worked since. Rebooted, done a manual channel scan with both the web and app interface to no avail. I ha...
by NedS
Tue Apr 13, 2021 11:41 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR5 Loss of channels/signal strength
Replies: 7
Views: 169

Re: HDHR5 Loss of channels/signal strength

I checked and have the latest firmware. Just did a channel detect with send diagnostics on. Model: HDHR5-4K Device ID: 1080D276 Firmware: 20210224 I will leave it alone till I get a response. I can also reset the power if needed to see what happens. Thanks Can I have you e-mail support@silicondust....
by NedS
Tue Apr 13, 2021 11:03 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR3-US no longer gets program guide, can't change channels
Replies: 6
Views: 111

Re: HDHR3-US no longer gets program guide, can't change channels

Thank you, everything seems to be working again as before. The guide is back and I can again change the channel. Just wondering, is there any way to do a channel UP/DOWN or enter a channel number to navigate or is the slide guide the only way to change the channel? I use IOS/Win10/Android versions ...
by NedS
Mon Apr 12, 2021 11:45 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR5-2US vs HDHR5-4K on ATSC 1.0?
Replies: 10
Views: 205

Re: HDHR5-2US vs HDHR5-4K on ATSC 1.0?

xmguy wrote: Mon Apr 12, 2021 10:49 pm
NedS wrote: Mon Apr 12, 2021 8:34 pm CONNECT 4K uses Sony tuners. Most CONNECT QUATRO use MaxLinear tuners.
Does this include the non 3.0 tuners in the 4K as well?
Correct. All four tuners in the 4K are made by Sony.
by NedS
Mon Apr 12, 2021 10:40 pm
Forum: ATSC 3.0 Forum
Topic: Windows 10 app simply crashes
Replies: 2
Views: 100

Re: Windows 10 app simply crashes

Let's get some data about the GPU on your PC: Open the HDHomeRun app Go into the app settings: the gear icon in the top right corner of the "Live/Recorded/Discover/Tasks" page Enable the option to "Send diagnostic information" Attempt to watch an ATSC 3.0 channel Reply back to this post and provide ...
by NedS
Mon Apr 12, 2021 10:02 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR5 Loss of channels/signal strength
Replies: 7
Views: 169

Re: HDHR5 Loss of channels/signal strength

We would like to get some diagnostic data: Please go to the http://my.hdhomerun.com/ site Click your HDHomeRun's device ID If it tells you that a firmware update is available, please install it Click System Status Check the Send diagnostic information box Go back one page Click Channel Lineup Click ...
by NedS
Mon Apr 12, 2021 8:34 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR5-2US vs HDHR5-4K on ATSC 1.0?
Replies: 10
Views: 205

Re: HDHR5-2US vs HDHR5-4K on ATSC 1.0?

CONNECT 4K uses Sony tuners. Most CONNECT QUATRO use MaxLinear tuners.
by NedS
Mon Apr 12, 2021 8:32 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Android App and old “Duals”
Replies: 21
Views: 474

Re: Android App and old “Duals”

4acfKD6T wrote: Mon Apr 12, 2021 4:02 pm I have no understanding if there was no updates to neither 'duals' nor android app, how it can just stop functioning all of the sudden like that.
This was a UI bug. The UI code gets loaded remotely from our servers every time the app opens.
by NedS
Mon Apr 12, 2021 8:32 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Android App and old “Duals”
Replies: 21
Views: 474

Re: Android App and old “Duals”

Dev team has been able to confirm a UI issue affecting DUAL units on Android, and are working to fix this ASAP.
by NedS
Mon Apr 12, 2021 8:30 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Fire TV won't start live TV with Connect 4K Tuner - Resolved
Replies: 3
Views: 99

Re: Fire TV won't start live TV with Connect 4K Tuner

It's a UI bug due to the DUAL tuner. If you disconnect the DUAL it will work again. Dev team is working on a fix ASAP.
by NedS
Mon Apr 12, 2021 8:12 pm
Forum: Guide Issues
Topic: Guide errors - Nighthawk1968
Replies: 2
Views: 54

Re: Guide errors - Nighthawk1968

I have one guide error on my Quatro #107B1FCB: channel 4-3 is LX (Washington, DC market). But it incorrectly shows up on the guide as Telemundo. Can this error in the guide be fixed? ( Nota bene -- I just submitted a support ticket as well on this, not knowing the right path to follow to get this f...
by NedS
Mon Apr 12, 2021 8:04 pm
Forum: Future Product Discussion
Topic: Feature suggestions?
Replies: 1
Views: 96

Re: Feature suggestions?

You can post feature requests here.
by NedS
Sun Apr 11, 2021 8:47 pm
Forum: Guide Issues
Topic: Guide errors
Replies: 3
Views: 106

Re: Guide errors

Guide updated for 665. Now on correct time zone.
by NedS
Sun Apr 11, 2021 8:38 pm
Forum: Guide Issues
Topic: Comet- Tv vs. TBD Channel
Replies: 1
Views: 51

Re: Comet- Tv vs. TBD Channel

Guide updated