Sorry for the late response. I just reran all new network cables after installing new switches and the HDHomeRun is back online. There must have been a loose connection, which could explain why somethings worked and others didn't. Thanks!!!

Hello all!

I tried calling and texting support but no answer and they are closed now. I had Xfinity out today to swap out my modem and router to a new modem/router combo provided by Xfinity. They didn't mess with Cable TV. After getting the internet back up and running, my Prime no longer sees any ...

KeithAbbott wrote: Tue Jun 09, 2026 3:39 am If you haven't tried this already, I would swap the old power adapter with the brand new one that is still in the box. Sometimes power adapters go bad and cause wonky things to happen.

good idea, I will give it a shot. Thanks!

Just a FYI. I have a plex server set up and have it talking to my HDHR Prime. On any internet connected device with the plex client I can watch live tv. I wasn't intending to use plex in this capacity but was just messing around to see if a HDHR would work with plex and it does. A few months ago I ...

Hello,

I think my HDHR Prime is dying. Live TV and recordings often have stuttering or artifacting and often times eventually a loss of signal. Let me outline the troubleshooting steps I've taken.

1. I suspected that the drive on my computer that is used for the DVR and Live TV buffer was possibly ...

jasonl wrote: Mon Jun 08, 2026 4:16 pm Just the general Live TV & DVR stuff in Plex's support site, https://support.plex.tv/articles/catego ... ve-tv-dvr/.

Thank you.

You need to use http rather than https and you need a / between auto and v.
http://192.168.1.123:5004/auto/v720
Transcode will only do something if you are using an HDHomeRun EXTEND.


Thank you Sir! I knew I wrote something down wrong.

On another note, do you know of any tutorials or ...

Hello All,

I used to use VLC Media player to open another channel on the same computer. I know the app has been updated to be allowed to be launched twice to achieve the same result, but I also use VLC media player as a troubleshooting tool. If the app is being glitchy, I can open the same channel ...

You got it right, that's basically all you need to do. The tasks are stored in our servers and associated with your account, which is associated with the HDHomeRun's device ID. As long as that unit is on the local network then it will download the correct tasks. USB drive should be fine.


Thank ...

Hello!

I'd like to retire my old desktop and migrate to a new machine. I have a HDHomeRun Prime with cable card with the DVR service. Please evaluate my strategy and offer suggestions or any other helpful tips.

1. Install the HDHomeRun app on the new computer including the HDHomeRun Install Wizard ...