Thanks for these diagnostics, we are looking into the cause.

Are you running new (early access enabled) UI or the default one?

Does this occur with recordings or just live?
Can you please enable remote diagnostics and replicate the issue and reply with your device id and date/time the issue was recreated.
Thank you.
Gareth

Hello. One possible solution is to clear the application settings data as this is the path at which the crash is occurring. To do this: Uninstall the application Open a Finder window Type: CMD SHIFT G This brings up a "Go to folder" dialog Type (case sensitive): ~/Library/Caches Press "Go" button Lo...

Hello. Looking at the video you sent the app did detect three devices, a quatro, prime and your dvr, if you pause the video and scroll through the frames very carefully you can just see it display the detected list as the app starts. If the dvr is not working for you on the mac app it suggests a net...

10 days

Sorry for this issue you are experiencing. It would help if you could enable remote diagnostics (press play/pause 13 times to access the settings menu and enable diagnostics). Then, once enabled, replicate the issue noting the time and date. Reply to me with the details including your device id and ...