Hello. Looking at the video you sent the app did detect three devices, a quatro, prime and your dvr, if you pause the video and scroll through the frames very carefully you can just see it display the detected list as the app starts. If the dvr is not working for you on the mac app it suggests a net...

10 days

Sorry for this issue you are experiencing. It would help if you could enable remote diagnostics (press play/pause 13 times to access the settings menu and enable diagnostics). Then, once enabled, replicate the issue noting the time and date. Reply to me with the details including your device id and ...

Hello We are very sorry for the inconvenience our iOS customers are experiencing right now. iOS 12.2 broke a key component we use to display video. This has been confirmed by Apple who are working on a fix for that component. Meanwhile we are investigating alternative methods to resolve this issue. ...

I just rolled out that beta to main release, please update.

Hello.
Sorry for that issue.
It has been fixed in beta 20190305.

Hello Apologies for this bug. We have found the issue and will be putting out a fix soon. The work around for now is to exit the app clear cache clear data open the app enter settings toggle the "access to early features" checkbox a couple of times - leaving it set how you want Make other changes e....