Search found 7 matches

by garethw
Fri May 03, 2019 8:23 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun on Mac stuck "Loading..."
Replies: 4
Views: 208

Re: HDHomeRun on Mac stuck "Loading..."

Hello. Looking at the video you sent the app did detect three devices, a quatro, prime and your dvr, if you pause the video and scroll through the frames very carefully you can just see it display the detected list as the app starts. If the dvr is not working for you on the mac app it suggests a net...
by garethw
Wed Apr 24, 2019 1:24 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Audio/Video Studder on Shield
Replies: 4
Views: 435

Re: Audio/Video Studder on Shield

Sorry for this issue you are experiencing. It would help if you could enable remote diagnostics (press play/pause 13 times to access the settings menu and enable diagnostics). Then, once enabled, replicate the issue noting the time and date. Reply to me with the details including your device id and ...
by garethw
Thu Apr 11, 2019 12:36 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: iOS 12.2 update?
Replies: 17
Views: 1121

Re: iOS 12.2 update?

Hello We are very sorry for the inconvenience our iOS customers are experiencing right now. iOS 12.2 broke a key component we use to display video. This has been confirmed by Apple who are working on a fix for that component. Meanwhile we are investigating alternative methods to resolve this issue. ...
by garethw
Sun Mar 17, 2019 11:42 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Android app 20190225 bug?
Replies: 2
Views: 380

Re: Android app 20190225 bug?

I just rolled out that beta to main release, please update.
by garethw
Sun Mar 17, 2019 11:41 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Android app 20190225 bug?
Replies: 2
Views: 380

Re: Android app 20190225 bug?

Hello.
Sorry for that issue.
It has been fixed in beta 20190305.
by garethw
Tue Mar 05, 2019 11:26 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: hdhomerun (Android TV) has stopped working
Replies: 2
Views: 498

Re: hdhomerun (Android TV) has stopped working

Hello Apologies for this bug. We have found the issue and will be putting out a fix soon. The work around for now is to exit the app clear cache clear data open the app enter settings toggle the "access to early features" checkbox a couple of times - leaving it set how you want Make other changes e....

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