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by nickk
Sat Aug 19, 2017 8:51 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: *WARNING BEFORE YOU BUY REFURB READ THIS*
Replies: 3
Views: 131

Re: *WARNING BEFORE YOU BUY REFURB READ THIS*

Update: we may be able to get this resolved with your cable provider... please add your address to your first ticket and we will reach out to them on Monday.

Nick
by nickk
Sat Aug 19, 2017 8:20 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: *WARNING BEFORE YOU BUY REFURB READ THIS*
Replies: 3
Views: 131

Re: *WARNING BEFORE YOU BUY REFURB READ THIS*

Hi, We will get this resolved quickly. You first created a trouble ticket with Silicondust support at 2:00pm today (Saturday, outside of business hours) and you received the first human response at 2:04pm. You created a second trouble ticket with a different email address at 2:18pm today without men...
by nickk
Fri Aug 18, 2017 6:17 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No DRM Recording...Is it political?
Replies: 8
Views: 355

Re: No DRM Recording...Is it political?

DRM record support is in the works. The approach uses existing DRM schemes - we are not attempting to get a new DRM scheme approved.

Nick
by nickk
Fri Aug 18, 2017 10:47 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Mac DVR location for recordings
Replies: 3
Views: 100

Re: Mac DVR location for recordings

Hi,

We have confirmed an issue where the record engine starts before USB drives are detected causing the record engine to think the location is invalid.

We are looking into ways to solve this.

Nick
by nickk
Fri Aug 18, 2017 10:17 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Cablecard not attempting to activate
Replies: 3
Views: 93

Re: Cablecard not attempting to activate

Confirming, this looks like a bad card from the logs.

The HDHomeRun is powering up the card but the card isn't responding.

Nick
by nickk
Fri Aug 18, 2017 9:41 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HdHomeRun on iMac Crashes at least 3x per day
Replies: 2
Views: 117

Re: HdHomeRun on iMac Crashes at least 3x per day

Hi,

Mac is one of our primary platforms and fully supported.

What is the exact version of OS X and what is the message when you experience the app crashing?

Nick
by nickk
Thu Aug 17, 2017 9:55 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: DTCP first-authorization problem
Replies: 12
Views: 396

Re: DTCP first-authorization problem

This doesn't look like a HDCP problem. I will research the error codes and get back to you.

Nick
by nickk
Wed Aug 16, 2017 6:55 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: TV jerky after software update--no help from silicon dust
Replies: 6
Views: 297

Re: TV jerky after software update--no help from silicon dust

Hi,

Happy to help... what is your trouble ticket number?

Nick
by nickk
Wed Aug 16, 2017 3:29 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: iOS HDHomeRun app test group
Replies: 189
Views: 6010

Re: iOS HDHomeRun app test group

App store link: https://itunes.apple.com/us/app/hdhomerun/id949582631

Should be live for everyone tomorrow.

Nick
by nickk
Wed Aug 16, 2017 3:06 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Archer C7 NAS Install
Replies: 5
Views: 124

Re: Archer C7 NAS Install

"NAS Architecture: <blank>" usually means the NAS isn't providing a shell.

For example it may be prompting for a password change or displaying a warning.

Suggest logging into the NAS via ssh using putty and making sure you get a shell.

Nick
by nickk
Wed Aug 16, 2017 2:50 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: latest firmware
Replies: 3
Views: 291

Re: latest firmware

beta is the rapid release cycle for new features and bugfixes, available on the forum. non-beta is the slower release cycle published on our website. The last month or so we had the beta release as the default download on the website due to release timing - this shouldn't happen again. The changelog...
by nickk
Wed Aug 16, 2017 10:44 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Firmware update
Replies: 3
Views: 408

Re: Firmware update

The new release (20170815) is out.

Nick
by nickk
Wed Aug 16, 2017 8:31 am
Forum: Downloads & Instructions
Topic: Changelog
Replies: 134
Views: 144606

Re: Changelog

HDHomeRun Software+Firmware (20170815)
* Release of the latest software and firmware.

HDHomeRun app - Windows 10/XBox One (20170815)
* Temporarily disable AC3 passthrough in live TV while we investigate an issue.
by nickk
Tue Aug 15, 2017 8:24 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Active vs Non-Active Signals
Replies: 2
Views: 94

Re: Active vs Non-Active Signals

Hi,

Confirming, the EXTEND only transcodes and only streams to your network when someone is watching a TV show or something on your network is recording a TV show.

When not in use the EXTEND goes into a lower power mode.

Nick
by nickk
Tue Aug 15, 2017 8:23 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Hotwire Fiber
Replies: 4
Views: 113

Re: Hotwire Fiber

Should work... all HDHomeRun models support h.264 / AVC.

Nick

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