Search found 606 matches

by nickk
Tue Oct 26, 2021 8:56 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Recordings all end up garbled until HDHR hardware is restarted
Replies: 16
Views: 357

Re: Recordings all end up garbled until HDHR hardware is restarted

Checking, is the D drive a local disk?

Also checking why is the PC 100Mbit - that is unusual...
by nickk
Tue Oct 26, 2021 8:54 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Hardware Failure Connect Quatro Circuit Board Clad Crack
Replies: 4
Views: 1157

Re: Hardware Failure Connect Quatro Circuit Board Clad Crack

brodbeck wrote: Tue Oct 26, 2021 8:35 pm I am having the same issue. How do we get this resolved?
File a quick trouble ticket - we will get it taken care of.

Nick
by nickk
Tue Oct 26, 2021 3:23 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: How to report bugs?
Replies: 1
Views: 42

Re: How to report bugs?

Posting in this forum is the best approach.

Nick
by nickk
Tue Oct 26, 2021 3:21 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No sound on 4K channels on iPad?
Replies: 3
Views: 71

Re: No sound on 4K channels on iPad?

We are working on a solution to remote transcode ATSC 3.0 audio into a format that is supported by all devices. It won't be long...
by nickk
Tue Oct 26, 2021 11:46 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Where are Favorites on Apple TV?
Replies: 1
Views: 36

Re: Where are Favorites on Apple TV?

We don't have favorites in the AppleTV quite yet but you can disable channels you don't want by running the HHDomeRun app on your phone - go into Settings, Channels, and disable unwanted channels. These disabled channels will no longer show on the AppleTV.

Nick
by nickk
Tue Oct 26, 2021 8:52 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change
Replies: 20
Views: 445

Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

We are seeing the same OpenGL crash using older known-good app releases that forced software decode without attempting to use the hardware codec (blacklisted).

This suggests the problem may have been introduced by a FireTV update.
by nickk
Mon Oct 25, 2021 2:59 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change
Replies: 20
Views: 445

Re: HD App on Fire TV Stick 4K Crashing or Freezing on Channel Change

We have been investigating - it looks like the GPU driver is getting confused/wedged - not only does the hardware codec wedge but it has problems rendering the UI.
by nickk
Mon Oct 25, 2021 10:52 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No recordings for months, but upcoming tasks always has many
Replies: 18
Views: 353

Re: No recordings for months, but upcoming tasks always has many

That didn't upgrade.

Can you please run HDHomeRun Setup again, enable "send diagnostic information" on the Advanced tab, then go through NAS Setup again.

Nick
by nickk
Mon Oct 25, 2021 8:49 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomerun does not work on onn. Android TV Streaming Device
Replies: 5
Views: 165

Re: HDHomerun does not work on onn. Android TV Streaming Device

Hi, We have both the ONN stick and the ONN box in our QA environment - both are supported and work with the HDHomeRun app. First, make sure that all updates are installed - both the Android system and the HDHomeRun app. Next, please turn on "send diagnostic information" from within the HDH...
by nickk
Sun Oct 24, 2021 8:42 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Live TV crashing on Xbox Series X
Replies: 11
Views: 231

Re: Live TV crashing on Xbox Series X

The error comes from the system HEVC codec on the XBox... wonder if MS broke something with an update...
by nickk
Sun Oct 24, 2021 7:14 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Recordings all end up garbled until HDHR hardware is restarted
Replies: 16
Views: 357

Re: Recordings all end up garbled until HDHR hardware is restarted

Checking, is the D drive a local disk?

Also checking why is the PC 100Mbit - that is unusual...
by nickk
Sun Oct 24, 2021 6:50 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Live TV crashing on Xbox Series X
Replies: 11
Views: 231

Re: Live TV crashing on Xbox Series X

Came to report the same issue, Xbox app crashing in live TV scrolling through the channels suddenly with “This device does not support video - Screen turned off?”. There are some channels that I have never seen before so a rescan must have happened, I didn't initiate it myself. Orlando area. XBox S...
by nickk
Sun Oct 24, 2021 2:08 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HELP: Tune Failed - Quattro Connect - via any device - Erik68
Replies: 13
Views: 280

Re: HELP: Tune Failed - Quattro Connect - via any device - Erik68

Hi, can you please PM me your email address or ticket number so I can find your account - the email address you used on the forum isn't associated with a DVR account.

Nick
by nickk
Sun Oct 24, 2021 12:01 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Live TV crashing on Xbox Series X
Replies: 11
Views: 231

Re: Live TV crashing on Xbox Series X

The first message is the problem - “This device does not support H264ES video required to play this channel/recording”. Do some channels work and some channels don't? Or is it random on channel change? The second error “This device does not support video - Screen turned off?” is a miss-report becaus...
by nickk
Sun Oct 24, 2021 11:36 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Recordings all end up garbled until HDHR hardware is restarted
Replies: 16
Views: 357

Re: Recordings all end up garbled until HDHR hardware is restarted

Diagnostic logs coming through - thanks. It looks like you have a PRIME and you are attempting to record 3 channels at once to a Windows PC running the HDHomeRun DVR service. It is recording to a secondary drive. Reception is fine. The PRIME is reporting that the PC is not taking data fast enough (n...