Hi,

What is the device ID of your HDHomeRun?

Nick

Server side has been sorted out. Now the issue is any HDHomeRun unit that has switched to demo mode will stay in demo mode until it resyncs with the guide server. This normally happens every 8 hours or so, or you can force it by restarting the HDHomeRun.

Nick

No harm in doing a manual renew - you won't be double charged and you won't lose a day.

We are busy working on it and expect to have it resolved overnight.

Nick

The system thinks your account has expired but it still has a day to go before it auto-renews.

Investigating further...

I bought a Quatro, signed up for Premium TV, got it set up and working, but I'm experiencing random video freezes about every five minutes, and eventually it'll just stay frozen unless I change the channel. I already had a Connect for OTA and the SD DVR service and it's been working perfectly for t...

Investigating...

I have a desktop with a R9 380 - it doesn't deinterlace.
I have a laptop with a Ryzen 5 CPU (Vega 8 GPU) - it deinterlaces correctly.

Reasonable chance that the desktop Vega GPUs deinterlace but I don't know for sure.

Nick

If you are experiencing buffering pauses try pausing for 5 seconds the resuming playback. I suspect Plex isn't doing rate adjustment.

Nick

Hi,

The timescale isn't clickable but you can use the UP button to advance 10 minutes or you can hold down the RIGHT button for a rapid FF.

Nick

If you plan to sell the EXTEND then only have the CONNECT running when you register. This will remove the EXTEND from your account.

Once registered you will need to power cycle the CONNECT.

Nick

Hi,

Click the activation link from the purchase email again - make sure it shows every device you have and click Register.

Nick

We think we have this solved - Plex is playing streams correctly from our staging servers.

The update is scheduled to go live in the early morning overnight.

Nick

We have things working with QuickTime now... transcode upgrade will roll out overnight.

Nick

Well I guess that means we won’t get any new channels since they don’t carry them.

We have multiple sourcing deals in the works. More channels are coming.

TTT after another two weeks.... Any new news? Remember you broke a working solution with the old 'Green' app for this set of users. I think we deserve regular updates. We have good communication with Amazon but they don't have a solution yet that meets requirements. BTW - the DTLA license for commo...