Search found 297 matches

by nickk
Sun Sep 15, 2019 10:16 am
Forum: Development Support
Topic: HTTP stream by specifying a filter of PIDs
Replies: 3
Views: 199

Re: HTTP stream by specifying a filter of PIDs

The HDHomeRun supports custom PID filtering via the libhdhomerun protocol.

If you can describe what your planned usage is I can raise the feature internally.

Nick
by nickk
Sat Sep 14, 2019 9:10 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Win32 View app on Win 10
Replies: 3
Views: 371

Re: Win32 View app on Win 10

The old Win32 View app went end-of-life a long time ago and is not supported on Windows 10. The UWP HDHomeRun app has all the features of the old Win32 app and many more improvements. Perhaps if you can explain why you are looking to install the old Win32 View app we can help with other solutions. W...
by nickk
Fri Sep 13, 2019 10:50 am
Forum: Development Support
Topic: Is there a way to calculate the real SNR from the snq percentage?
Replies: 3
Views: 332

Re: Is there a way to calculate the real SNR from the snq percentage?

The dbg value is model dependent... there could be 2 or 3 numbers depending on the model and the meaning varies by model. The last number is the one that could be interesting - it is the carrier offset in Hz. The lock frequency also corrects for offset but at 125kHz resolution. If you deliberately t...
by nickk
Wed Sep 11, 2019 7:36 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR3-CC - No Cablecard after Firmware Update
Replies: 21
Views: 1218

Re: HDHR3-CC - No Cablecard after Firmware Update

The CableCARD is detected as inserted, ready to be powered up. Our current thinking is that there may be a hardware fault preventing the card from being powered up or an interface/bus fault preventing communication. Either way the symptom you are seeing is not firmware related. We are here to help -...
by nickk
Tue Sep 10, 2019 8:14 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR3-CC - No Cablecard after Firmware Update
Replies: 21
Views: 1218

Re: HDHR3-CC - No Cablecard after Firmware Update

The symptom you are seeing is not firmware related.

We have an out-of-warranty program and can replace your unit. Please let me know your trouble ticket number - I will chase up.

Nick
by nickk
Tue Sep 10, 2019 6:16 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR3-CC - No Cablecard after Firmware Update
Replies: 21
Views: 1218

Re: HDHR3-CC - No Cablecard after Firmware Update

There is no response/communication with the CableCARD. If it isn't the CableCARD or power adapter then it must be the unit itself.

Please file a trouble ticket - we have a low cost out-of-warranty replacement option which support can help with.

Nick
by nickk
Mon Sep 09, 2019 8:45 pm
Forum: Development Support
Topic: SCRIBE and libhdhomerun discovery
Replies: 5
Views: 348

Re: SCRIBE and libhdhomerun discovery

Hi,

SERVIO will identify itself as HDHOMERUN_DEVICE_TYPE_STORAGE.

SCRIBE will show up twice, once as HDHOMERUN_DEVICE_TYPE_TUNER and once as HDHOMERUN_DEVICE_TYPE_STORAGE.

Nick
by nickk
Mon Sep 09, 2019 8:02 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No HDHomeRun detected.
Replies: 33
Views: 1243

Re: No HDHomeRun detected.

Windows 10 will work for HDHomeRun use. 1) DVR features not working - have you subscribed to the DVR service ($35/year)? Pause/FF/RW of live TV is supported without the DVR service - the DVR service gets you all the record features and 14-day guide. Edit - if you have subscribed please let me know t...
by nickk
Sun Sep 08, 2019 12:25 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No HDHomeRun detected.
Replies: 33
Views: 1243

Re: No HDHomeRun detected.

Hi,

The diagnostic logs from the record engine show it finding the HDHomeRun ok via your LAN subnet so everything looks fine.

You don't appear to have a DVR account so the failed message is correct/normal. If you have a DVR account please let me know.

What isn't working?

Nick
by nickk
Sat Sep 07, 2019 9:12 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Apple TV Setup ON SCRIBE DUO?
Replies: 2
Views: 241

Re: Apple TV Setup ON SCRIBE DUO?

Hi,

HDHomeRun SCRIBE is a full DVR for iPhone, iPad, Mac, Android, Android TV, XBox One, and Windows 10. Roku support is in beta.

HDHomeRun SCRIBE will also work as a TV tuner for other third party DVRs, some of which have AppleTV support.

Nick
by nickk
Sat Sep 07, 2019 8:51 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: No HDHomeRun detected.
Replies: 33
Views: 1243

Re: No HDHomeRun detected.

Hi, The HDHomeRun tuner needs internet access in order for guide to work and for the HDHomeRun DVR to work. When you plug it directly into your PC via Ethernet it doesn't have internet access so it can't set up guide data. If changing your network layout isn't an option the alternative is to enable ...
by nickk
Fri Sep 06, 2019 10:06 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR3-CC - No Cablecard after Firmware Update
Replies: 21
Views: 1218

Re: HDHR3-CC - No Cablecard after Firmware Update

The HDHomeRun is powering up the card but the card isn't communicating. Something has failed (not firmware related). The first thing to try would be a different 5V (exact) 2A (or higher) power adapter if you have one from another product. The HDHomeRun isn't showing any power related issues but it i...
by nickk
Fri Sep 06, 2019 8:55 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR3-CC - No Cablecard after Firmware Update
Replies: 21
Views: 1218

Re: HDHR3-CC - No Cablecard after Firmware Update

Something isn't right.

Can you please power cycle the unit so it will log the card initialization process.

Nick
by nickk
Thu Sep 05, 2019 9:59 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HDHR3-CC - No Cablecard after Firmware Update
Replies: 21
Views: 1218

Re: HDHR3-CC - No Cablecard after Firmware Update

Happy to help figure out what is wrong...

Please run HDHomeRun Setup and enable "send diagnostic information" on the Advanced tab, then post back with the device ID of your device.

Nick
by nickk
Thu Sep 05, 2019 8:16 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Android 10 DRM broken
Replies: 10
Views: 725

Re: Android 10 DRM broken

Can you please enable "send diagnostic information" in the Android app.

Nick