cncb wrote: Sat May 02, 2026 2:42 pm I just tried to watch with Send Diagnostics on. First with digital passthrough and second with 5.1 surround audio settings. Can somebody check for me? What details do you need from me to locate my information? Thanks.

I can check... what is the Device ID of your HDHomeRun?

It looks like when you installed on Mac you ticked the box to install HDHomeRun RECORD.

Uninstall instructions:
https://info.hdhomerun.com/info/dvr:mac#uninstalling

Yep - got my free replacement unit yesterday, plugged it in and everything is working as it should with all the channels I had before. Thanks! I'll ensure in the future I'm frugal with any power cycling just as a precaution.

Great to hear it has been sorted.

If you didn't return the old power ...

Thanks for enabling "send diagnostic information" and running a channel scan. It looks like a hardware fault. Drop a quick email to support and they will help... it will need to be returned so we can repair or replace.

Nick

Checking, did you reach out to support and have they arranged for it to be returned for repair?

Nick

Thanks for enabling "send diagnostic information" and running a channel scan. It looks like a hardware fault. Drop a quick email to support and they will help... it will need to be returned so we can repair or replace.

Nick

What software are you using?

Come and meet us at the ATSC booth at the NAB show this Sunday through Wednesday!

We have a kiosk and a demo running.

Nick

No, not related to the firmware update.

It looks like a hardware fault. Drop a quick email to support and they will help... it will need to be returned so we can repair or replace.

Nick

The firmware does not affect reception.

Can you please enable "send diagnostic information" in the settings menu of the HDHomeRun app, then run a channel scan. Once complete please post back with the Device ID of your HDHomeRun and I will take a look.

Investigating...

Which platform are you using?

Yes. I can check... what is your order number?