The warranty is the original warranty, or the RMA date + 90 days, whichever is longer.

So you can assure me that the exchanged unit I receive is effectively brand new, never connected, never used. Just purchased by an Amazon customer and then returned in brand new condition?
Not sure how you are getting "never connected, never used" from my post. No such assurance will be made.

1) If a recording starts while I am using the HDHomeRun device I don't see the recording. I need to get out and back in, then I see the recording. Same thing when deleting a recording. It would be nice if it would update "dymanically" and not have to exit and get back in.
What platform are you ...

BTW - Refurbished units are almost always from unwanted-purchase returns. We have Amazon set to return to us rather than put back on the shelf as new. We run all unwanted-purchase returns through full production testing and load testing when we get them back.

I just sent the e-mail. But, I specified that they would need to first send me the replacement. After dealing with this issue for nearly 2 years making me do without the device during shipping both ways plus processing time on your end is not acceptable.
Support history:

You filed a support ...

No reason to swap out the USB enclosure or drive that I can see.

It looks like it is rebooting as soon as you start trying to watch something (and sometimes whenever).

The logged reason is "power on". If a fault such as a segfault, stall, or hardware watchdog trigger were to occur the cause is ...

Send diagnostic information is enabled - thanks. DeviceID is 10A73555.

You have a HGST HUS724020ALE640 hard drive. The SMART health is good. This is a 3.5" hard drive...

Question 1 - am I correct in thinking that the USB enclosure has its own power supply?

There was a power-on event at 6:56pm on ...

HDHomeRun app release for Roku 20251030 is out.

Navigate to the HDHomeRun icon and press * on the remote to check the version - it should say 20251030. If it doesn't select Check for updates.

There is an additional level of diagnostic logging that is sent to our servers if you enable "send diagnostic information" on the HDHomeRun. We can look up this information by Device ID to see what the problem is.

Logs are kept for 2 weeks then purged automatically. The "send diagnostic information ...

We have submitted a new Roku app release... it should go live Monday or Tuesday.

I can check the diagnostic logs... what is the device ID of your HDHomeRun?

In the most recent Apple TV beta (20251027) I can’t even get to my recordings now as the back button just exits the app!

Problem reproduced when the app is set to start in Live... we will get that fixed today.

BTW - did you intend for the app to start in Live? it should default to starting in ...

The PVR records the unmodified broadcast feed without loss.

Your player device does the up-conversion to your screen - both resolution and framerate. If your player device doesn't support 1080i to 1080p up-conversion the HDHomeRun app does it.

We have added a new approach for accessing XMLTV data where you specify your Email and the DeviceID(s). This make the URL a fixed URL rather than it changing each day due to DeviceAuth:

https://github.com/Silicondust/document ... Guide-Data

Does it detect if WiFi only, and if Ethernet only? ie is the problem only when both are connected?