Search found 248 matches

by nickk
Sun Apr 21, 2019 9:54 pm
Forum: New UI
Topic: Feedback on new Discover Now
Replies: 81
Views: 2282

Re: Feedback on new Discover Now

As I have said previously this is about a person who channel surfs vs. a person who program surfs. You guys obviously look down on or just don't give a chuckle about channel surfers. The Live TV view is channel centric for channel surfing. The Discover view is for discovering new programs you maybe...
by nickk
Fri Apr 19, 2019 12:57 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun Premium TV - cpw240z
Replies: 1
Views: 204

Re: HDHomeRun Premium TV - cpw240z

If your trouble ticket hasn't been resolved please let me know the ticket number and I will investigate.

Nick
by nickk
Fri Apr 19, 2019 8:57 am
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: HDHomeRun Premium TV - johndee
Replies: 1
Views: 515

Re: HDHomeRun Premium TV

Hi,

If you are seeing a problem please file a trouble ticket and we will help. If things are not resolved please let me know the ticket number and I will jump in.

Nick
by nickk
Thu Apr 18, 2019 4:56 pm
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: HD homerun stopped working
Replies: 3
Views: 129

Re: HD homerun stopped working

Hi, Unplug the network cable and check the Ethernet LED on the HDHomeRun starts flashing red, then connect the cable again and check it goes back to solid green (it may flash a few times first - that is normal). This will confirm the HDHomeRun is running. Next possible cause of this symptom is runni...
by nickk
Thu Apr 18, 2019 4:14 pm
Forum: Downloads & Instructions
Topic: Changelog
Replies: 3
Views: 217790

Re: Changelog

HDHomeRun UI - 20190418
* Rollup of fixes.
by nickk
Thu Apr 18, 2019 3:30 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Windows 10 app crash with DRM channels
Replies: 2
Views: 107

Re: Windows 10 app crash with DRM channels

Possible something went wrong with the initial DTCP authorization.

Try uninstalling and reinstalling the app so it wipes the local config and is forced to repeat the authorization procedure.

Nick
by nickk
Thu Apr 18, 2019 3:28 pm
Forum: Future Product Discussion
Topic: Servio and Scribe
Replies: 65
Views: 4205

Re: Servio and Scribe

Also note that SCRIBE and SERVIO use hard drives rated for 24/7 video use.

Nick
by nickk
Wed Apr 17, 2019 7:38 pm
Forum: Downloads & Instructions
Topic: Changelog
Replies: 3
Views: 217790

Re: Changelog

HDHomeRun UI - 20190417
* Rollup of fixes.
by nickk
Wed Apr 17, 2019 2:34 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Strange Audio Issue on Nvidia Shield
Replies: 2
Views: 134

Re: Strange Audio Issue on Nvidia Shield

The symptom suggests your TV takes time to detect and switch to AC3 mode. When you pause or FF the audio likely stops for long enough that your TV drops out of AC3 mode and had to re-detect again. XBox always outputs AC3 so won't have this problem. Quick test - try connecting the sound bar directly ...
by nickk
Wed Apr 17, 2019 11:36 am
Forum: New UI
Topic: Unable to view any DRM channels in new Beta
Replies: 32
Views: 1214

Re: Unable to view any DRM channels in new Beta

20190417 is now out - the NAS Installer will install this version so you get the fix.

Nick
by nickk
Wed Apr 17, 2019 11:32 am
Forum: Downloads & Instructions
Topic: Changelog
Replies: 3
Views: 217790

Re: Changelog

by nickk
Tue Apr 16, 2019 7:03 pm
Forum: New UI
Topic: Unable to view any DRM channels in new Beta
Replies: 32
Views: 1214

Re: Unable to view any DRM channels in new Beta

The log is showing an AKE failure. This usually means the round trip time check is failing.

SImple test first - try uninstalling and reinstalling the beta to force it to do a full reauth.

Nick
by nickk
Tue Apr 16, 2019 3:38 pm
Forum: HDHomeRun Software Setup & Troubleshooting (Live & DVR)
Topic: Soft and stuttering
Replies: 6
Views: 405

Re: Soft and stuttering

Hi,

When you test and post information can you please include information on the client device you are testing on - each platform has a different video decode path.

Nick
by nickk
Thu Apr 11, 2019 7:26 pm
Forum: New UI
Topic: Font size
Replies: 4
Views: 245

Re: Font size

Can you please post a screenshot...

Nick
by nickk
Thu Apr 11, 2019 11:42 am
Forum: HDHomeRun Hardware Setup & Troubleshooting
Topic: Turn off auto discovery of new channels - rpcameron
Replies: 22
Views: 825

Re: Turn off auto discovery of new channels - rpcameron

It will upgrade automatically from Windows or Mac when you install the software.

The manual download:
https://download.silicondust.com/hdhome ... 9beta1.bin

Nick

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